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ABS Portal

Communication Terms & Conditions

Last updated: October 2025

These Terms & Conditions (“Terms”) describe how American Behavioral Solutions (“ABS”, “we”, “our”) communicates with clients and staff via email and SMS (text messages). By providing your contact information and choosing to receive communications, you consent to receive communications from American Behavioral Solutions in accordance with these Terms and our Privacy Policy.

1. Purpose of Communications

ABS may send email and SMS messages to Clients and Staff for the following legitimate purposes.

For Clients:
  • Appointment confirmations, reminders, and cancellations
  • Treatment or service-related updates
  • Program announcements or training invitations
  • Billing, insurance, or documentation notifications
  • Surveys, satisfaction requests, or general inquiries
For Staff:
  • Scheduling, supervision, and credentialing notifications
  • HR, payroll, and compliance updates
  • Training, onboarding, and policy communications
  • Event reminders or internal announcements

3. Message Frequency

Message frequency may vary depending on your role and level of activity with ABS, but will not exceed:

  • SMS: 5 messages per month
  • Email: Periodic updates, not exceeding reasonable operational and informational needs

4. Opt-Out and Unsubscribe

SMS (Text Messages)
  • Reply STOP to any text message to unsubscribe.
  • You will receive one confirmation message after opting out.
  • No further texts will be sent unless you opt in again.
Email

Opting out of messages may limit your ability to receive timely updates, reminders, or notifications related to services or employment.

5. Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. ABS is not responsible for any fees charged by your carrier or internet provider.

6. Privacy and Data Handling

  • Your personal information is managed according to our Privacy Policy.
  • ABS does not sell or share your contact information with unaffiliated third parties for marketing purposes.
  • Email and SMS communications are handled securely and used only for legitimate business, clinical, or administrative purposes.
  • Sensitive or protected health information (PHI) is shared only in compliance with HIPAA and applicable privacy regulations.

7. Supported Carriers

Our SMS messages are supported by most U.S. mobile carriers, including but not limited to AT&T, Verizon, T-Mobile, and others. Carriers are not responsible for delayed or undelivered messages.

8. Help and Support

For assistance with communication preferences or technical issues:

You can also reply HELP to any ABS SMS message for quick support information.

9. Updates to These Terms

ABS may update these Terms & Conditions at any time to reflect changes in regulations, communication technology, or internal policy. Updates will be posted on our website with the “Last Updated” date revised accordingly. Continued use of our services or communications after updates constitutes acceptance of the new Terms.

10. Contact Information

American Behavioral Solutions, LLC
2045 S. Vineyard Rd. Suite 223
Mesa, AZ 85210
📧 support@americanbehavioralsolutions.com
📞 (800) 594-4445

Summary

By opting in, you agree to receive limited, purpose-driven SMS and email communications from American Behavioral Solutions related to services, employment, and program updates. You may withdraw your consent at any time using the options provided.