Privacy Policy

1. Information We Collect

When you voluntarily provide your contact information, ABS may collect:

• Name, phone number, and email address of parents, guardians, or caregivers
• Relationship to the client (e.g., parent, guardian, therapist)
• Communication preferences (email or SMS)
• Message interaction details (delivery confirmations, responses, opt-in/opt-out data)
• Technical details such as device type, browser, and IP address for system security

We do not collect or store payment card data through our communication systems.

2. How We Use Your Information

Your contact information is used solely for legitimate business and care-related purposes, including:

• Appointment scheduling, confirmations, and reminders
• Updates regarding treatment sessions, supervision, or progress
• Employee or contractor scheduling, credentialing, and HR notifications
• Program announcements, training invitations, and compliance alerts
• Administrative communications such as billing or policy updates
• Surveys or satisfaction feedback related to services

We do not sell, rent, or lease contact information to third parties.

3. Communications with Parents and Caregivers

ABS provides behavioral health services to minors; however, all communications are directed exclusively to parents, legal guardians, or authorized caregivers. We do not knowingly send messages or collect contact data directly from minors under 13 years of age (COPPA). If a child’s contact information is mistakenly submitted, please notify us immediately at support@americanbehavioralsolutions.com so we can remove or correct the record.

4. Consent to Receive Messages

By submitting your contact information or signing an intake or employment form, you provide express written consent for ABS to send messages via email and/or SMS for the purposes listed above. Consent is voluntary and not a condition of receiving services, employment, or participation in ABS programs. You may withdraw your consent or unsubscribe at any time using the methods described below.

5. Opt-Out and Unsubscribe

You can stop communications at any time:

• SMS: Reply STOP to any ABS text message. You will receive a single confirmation message, and no further texts will be sent unless you re-subscribe.
• Email: Click “Unsubscribe” at the bottom of any ABS email or contact us at support@americanbehavioralsolutions.com to request removal.

Please note that certain communications—such as appointment reminders or compliance notices—may continue if required for ongoing treatment or employment obligations.

6. Message Frequency and Fees

• Message frequency may vary but will not exceed five (5) messages per month.
• Standard message and data rates may apply according to your mobile carrier’s plan.
• ABS is not responsible for any fees charged by your carrier or internet provider.

7. Data Protection and Security

We implement administrative, physical, and technical safeguards to protect your information, including:

• Secure servers and encrypted data transmission
• Access controls and user authentication
• Confidentiality agreements for all staff and contractors
• Continuous monitoring of our systems for compliance and security

While we take all reasonable precautions, no digital system can guarantee absolute security.

8. HIPAA and Use of Third-Party Vendors

ABS complies with the Health Insurance Portability and Accountability Act (HIPAA) and other privacy regulations. We may use secure, HIPAA-compliant service providers to send or manage communications, such as:

• Zoho Corporation (e.g., Zoho Mail, Zoho CRM, Zoho Forms)
• CentralReach (clinical and scheduling communications)
• Other vetted vendors that have signed a Business Associate Agreement (BAA) with ABS

These providers are contractually required to protect your data and may use it only to deliver ABS communications.

9. Data Retention

We retain personal contact information only as long as necessary for the purposes outlined in this policy or as required by law. Records containing Protected Health Information (PHI) or employment details may be retained for compliance with HIPAA, state health regulations, or other legal obligations.

10. Your Rights

You have the right to:

• Access and review your contact information
• Request corrections to inaccurate data
• Withdraw consent for communications
• Request deletion of personal data (where legally permitted)

To exercise these rights, contact us using the information below.

11. Contact Information

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The latest version will always be posted on our website, with the “Last Updated” date shown above.

Summary

American Behavioral Solutions communicates only with parents, guardians, caregivers, and staff through secure, HIPAA-compliant channels. We do not collect contact information directly from minors. You can withdraw your consent to receive communications at any time.